Applications Specialists (AS) serve as product experts to provide applications
and technical support for all Molbio product applications to support sales
growth. AS ensure a high degree of customer satisfaction and loyalty to
Molbio products as the primary contact for system applications, technical
support, troubleshooting of instruments, reagents and software issues. AS
also manage the complaint handling process to ensure the timely, accurate
resolution of customer complaints, which often involves working closely with
other groups, such as Post Market Surveillance, Regulatory, R&D,
Manufacturing, Engineering, Systems Integration, Legal, Service, and
Contributing to the activity of the Product and Application Support,
cooperate with the customers and with distributors as well as sales
representatives. Sharing technical expertise to achieve Business goals.
Handling the troubleshooting activities at zonal level with first hand /
second hand troubleshooting problems.
Carrying out demo’s and workshops at customer and institutional levels
to increase the awareness regarding the product applications.
Formulating and implementing application strategies devised by
marketing department and monitoring the performance of products in
field & carrying out post market survey of the products.
Have to travel whenever required for the company to solve the market
issues by gathering the relevant data.
Training of customers and sales colleagues in the Zone and imparting
the technical knowledge to them. Conducting certain training /
refreshing training sessions for existing staff.
To prepare weekly / Monthly reports / Incident reports / Customer
mapping and report it to the HO for further actions.
Experience: 2 Years
Qualification: M.Tech/M.Sc. Biotechnology/ Microbiology/ Biochemistry related life science field from a reputed university and having at least 6 months of hands-on experience with Biotech tools and techniques is a must. Candidates with good communication skills in addition to technical skills would be ideal for this position.