Application Specialist

Location: Jaipur, Udaipur, Ahmedabad, Chandigarh
Job ID: 002
Department : Sales and Marketing

Role

Applications Specialists (AS) serve as product experts to provide applications and technical support for all Molbio® product applications to support sales growth. AS ensure a high degree of customer satisfaction and loyalty to Molbio® products as the primary contact for system applications, technical support, troubleshooting of instruments, reagents and software issues. AS also manage the complaint handling process to ensure the timely, accurate resolution of customer complaints, which often involves working closely with other groups, such as Post Market Surveillance, Regulatory, R&D, Manufacturing, Engineering, Systems Integration, Legal, Service, and Instrument Production

Responsibility

l  Providing expert application and technical support for all Molbio Products to support sales growth and maintain customer satisfaction.

l  Managing the complaint handling process to ensure timely, accurate resolution of customer complaints and generating data for Post Marketing Surveillance.

l  Working closely with and providing feedback to other groups such as Research & Development, Regulatory, Manufacturing, Engineering, Systems Integration, Legal, Service and Instrumentation. 

l  Carrying out demonstrations and workshops at customer and institutional levels to increase the awareness regarding product applications.

l  Training customers and colleagues, imparting expert technical knowledge on Molbio products.

Requirement

Experience: 2 Years

Good communication skills, analytical ability and logical reasoning, good oratory and sales skills.

Experience

2 Years

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