Applications Specialists (AS) serve as product experts to provide applications
and technical support for all Molbio product applications to support sales
growth. AS ensure a high degree of customer satisfaction and loyalty to
Molbio products as the primary contact for system applications, technical
support, troubleshooting of instruments, reagents and software issues. AS
also manage the complaint handling process to ensure the timely, accurate
resolution of customer complaints, which often involves working closely with
other groups, such as Post Market Surveillance, Regulatory, R&D,
Manufacturing, Engineering, Systems Integration, Legal, Service, and
Instrument Production.
