Applications Specialists (AS) serve as product experts to provide applications
and technical support for all Molbio® product applications to support sales
growth. AS ensure a high degree
of customer satisfaction and loyalty to Molbio® products as the primary contact for system applications,
technical support, troubleshooting of instruments, reagents and software issues. AS also manage the complaint handling process to ensure
the timely, accurate resolution of customer complaints, which often involves
working closely with other groups, such as Post Market Surveillance,
Regulatory, R&D, Manufacturing, Engineering, Systems Integration, Legal,
Service, and Instrument Production
He/She should work efficiently in order to ensure that product meets the acceptable quality standards and monitor quality management systems to deliver higher quality products. He/She should perform work with utmost sincerity to produce effective and reliable results.
Coordinate and prepare technical files for submission to regulatory bodies with appropriate input from supporting functions (R&D, Quality, Manufacturing, Medical Affairs, etc.).
Sales and marketing Administrative activities
· Individually take role for sales activity of the company products in an assigned area including development of new business opportunities, meeting assigned sales target. converting enquire into order, negotiating on price quoted and finalizes deals with best target.
· To call on prospective customer and organize demonstration presentation and maintain interest among the customer and prospects.
· Key Account Management in his area and focus attention in all respects on a group of customers in his area.
· To give logistical support for seminars, symposiums held in his area, assure that technical commercial support issues facing the customers are resolved in coordination with Service Order Handling Application Support department.
Administrative functions of Sales and Marketing Department