Officer Application Services

Location: Delhi

Job ID: 0005

Department: Application Services

Responsibilities

  • Responsible for the application and technical support (Customer services) as required to the existing installation base of devices in the defined territory or Outside territory whenever required.
  • Responsible & Accountable for Installation and User training (Both Public and Private Customers).
  • Responsible & Accountable for Handling All the account allotted to him/her.
  • Responsible & Accountable for Maintaining Documentation - Installation Reports, Daily Sales.
  • Report, Tour plan, Collection of Customer feedback & Customer Master lists.
  • Responsible for intimation of Relocation of existing Installed devices to RSM/RAM.
  • Responsible & Accountable for maintaining the list of Demo consumables & Device accessories.
  • Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
  • Responsible for Salesforce Operations and Ticket Management, Dashboard Operations and Regular Monitoring.
  • Responsible for Product promotions to all Existing and Prospect customers.
  • Assisting the NABL related activities in discussion with Senior reporting Executive/Manager.
  • Handling other job-related responsibilities and tasks that are assigned by his/her superiors in.
  • defined territory or Outside territory whenever required.

Requirements

  • Qualification : M.Sc (Life science), B.Tech, M. Tech.
  • Experience : - 1-3 years.

Experience

  • 1-3 Years