Officer, Application Services
Responsibility
- Responsible for the application and technical support (Customer services) as required to the existing installation base of devices in the defined territory or Outside territory whenever required.
- Responsible & Accountable for Installation and User training (Both Public and Private Customers).
- Responsible & Accountable for Handling All the accounts allotted to him/her.
- Responsible & Accountable for Maintaining Documentation - Installation Reports, Daily Sales Report, Tour plan, Collection of Customer feedback & Customer Master lists.
- Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
- Responsible & Accountable for maintaining the list of Demo consumables & Device accessories.
- Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
- Responsible for Salesforce Operations and Ticket Management, Dashboard Operations and Regular Monitoring.
- Responsible for Product promotions to all Existing and Prospect customers.
- Assisting the NABL related activities in discussion with Senior reporting Executive/Manager.
- Handling other job-related responsibilities and tasks that are assigned by his/her superiors in defined territory or Outside territory whenever required.
Requirement
NA
Experience
