Officer - Executive - IT/ Sr. Executive - IT

Location: Verna - Goa
Job ID: 004
Department : Accounts, Purchase and IT

Role


  1. Primary responsibility  is to ensure the IT infrastructure and security operations of the assembly plant(s) is functional 24/7

    Ability to manage and troubleshoot

    1. local/cloud servers and client laptops
    2. Windows domain server and uses : WAN/LAN
    3. IOT devices used in assembly line
    4. Cisco managed switches
    5. CCTV/Fingerprint attendance system management
    6. Backup management - NAS box
    7. Understand different enterprise level software applications used and
      1. Provide hand holding to users
      2. Troubleshoot as per instructions from HQ/Vendor
      3. Document the above and user issues
    8. Routers and firewall
    9. Report and co-ordinate with HQ on all technical aspects/issues
    10. Asset management
    11. AD on AWS
    12. L1 support coordination with SAP AMS (annual maintenance service) agency
    13. Database - RDBMS expertise for handling legacy ERP database
    14. ERP(MS SQL/Report scripting in MS) knowledge for  L1 support
    15. Manage the IT support team and report to head IT

Responsibility

  1. IT Infrastructure Support
    1. Setup, maintain hardware and software, network inventories and update-to-date servers  and desktops.
    2. Setup email settings on mobile devices, laptops, and desktops and provide technical guides to  team members.
  2. IT Operation / Security Administrator
    1. Maintain Hardware Firewall to secure network virus-free, trouble-free environments.  (Configuring Firewall Security Policies, IPS rules, Content Filtering with transparent proxy  for internet browsing, Data Leakage Prevention, Gateway Antivirus as per organization  requirement).
    2. Configuration of access lists, routers and Vlans on Cisco devices as per requirement. Manage day-to-day management and strict implementation of IT policies, Install & Maintain  Symantec & Seqrite Antivirus Server for Corporate Edition. 
    3. Audit Management : VAPT/Data security
  3. IT Application Support
    1. support users across multiple departments on using customized  software - SAP, Lotus Notes, Ms office based software or other applications, and also guide  them for software/ network operations, resolving urgent and immediate requests by  various users in a vibrant and demanding environment.
  4. Email/Domain/ Web Administrator Administrator
    1. maintain company email ids including creation, deletion, divert,  blocking mail ids as per company requirement, also coordinate with email provider for SLA,  monitor email network performance, troubleshoot issues for any outages. 
    2. Maintain full control of domains, handle name servers for  hosting websites, intranet.

Requirement

a) A technical, logical thought process.
b) Problem-solving skills.
c) An ability to stick to strict deadlines.
d) An ability to prioritize and delegate.
e) A keen eye for detail.
f) Troubleshooting.
g) Problem Solving aspects.
h) Knowledge of both Hardware, Software and ERP  preferred.
i) Good in MySQL and Microsoft Office.

Experience

Work experience of 5-8 years in the following area preferred:

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